Frequently asked questions
AboutThe Watch Keepers
What is The Watch Keepers?
Is The Watch Keepers owned and operated by Audemars Piguet?
Why is The Watch Keepers particularly safe?
How does The Watch Keepers prevent fraud?
Does The Watch Keepers profit from transactions?
Are all watches second-hand?
Can I find out how many previous owners a watch has had?
Is The Watch Keepers accessible worldwide?
Are certain nationalities restricted?
Eligibility and access
Who can buy and sell on The Watch Keepers?
Can minors register or sell a watch?
Can I use a company account?
Can employees at Audemars Piguet or The Watch Keepers register for me?
Account and registration
Is registration free?
Why do I need to register?
What are the different user statuses on The Watch Keepers?
What can I do without verification?
Are my Audemars Piguet account and The Watch Keepers account connected?
Can I upgrade or downgrade my status?
Can I select my language or currency?
How do I update my personal details?
Can I delete my account on The Watch Keepers ?
Identityverification
Why do I need to verify my identity?
What documents do I need?
Why do I need a selfie?
Are there quality requirements for documents?
How long does verification take?
Can I buy a watch before verification is approved?
What if a bidding window ends before I am verified?
What if I cannot provide all the required documents?
What happens if my verification is rejected?
Which file formats are accepted?
How do I know when my verification is approved?
Why did my verification expire?
Privacyand security
Where is my data stored?
Who has access to my documents?
How long is my data stored?
Can authorities request my information?
Is my identity visible to buyers or sellers?
Is payment data protected?
Are buyers and sellers anonymous?
Can I contact the other party directly?
Can my account be restricted or suspended?
Buyinga watch
Can I see or try the watch before buying?
Are the photos real?
Are the images generated with AI?
Can Audemars Piguet boutique associates help me choose?
Why do similar references have different prices?
Who grades the watch?
Can I save or follow a watch?
Which payment methods are available?
Can I pay in instalments?
Can I pay in cash or on delivery?
Is payment secure?
Can I use an Audemars Piguet deposit to pay on The Watch Keepers?
Who is my contract partner when buying a watch on The Watch Keepers?
Which currency applies to my purchase?
What is the delivery timeline?
Who delivers my watch?
Is shipping insured?
Can I ship to another address?
Can someone else receive my watch?
Can I change the delivery address after paying?
What do I receive with the watch?
Is the watch under warranty?
Can I return a watch?
Can I return a watch if it has been altered?
Can I resell my watch on The Watch Keepers?
Do I receive a gift with my purchase?
Can I gift the watch to someone?
Sellinga watch
Which watches can I sell?
Does The Watch Keepers accept all Audemars Piguet watches for sale?
How does The Watch Keepers grading system work?
Can I sell a watch owned by a family member?
Can I sell a damaged or non-functional watch?
Can I sell a watch with missing papers or accessories?
Can I submit multiple watches?
Is servicing mandatory before listing?
Will The Watch Keepers modify my watch?
Will you ask my approval before major changes?
How long does authentication take?
How long does the selling process usually take?
When is my watch listed?
How will I know when my watch is ready to be listed?
Can I view my listing before it goes live?
Can I request changes to my listing?
Can I choose my own price?
Can I get a price recommendation from The Watch Keepers?
Can I change the price after my watch is listed?
Can I switch from a set price to a bidding window, or vice versa?
Can I set a minimum sale price?
What if my watch does not sell?
Can I retrieve my watch from sale?
Can I use the product pictures on The Watch Keepers for my private or professional use?
When do I get paid?
What fees apply?
Shippinginformation
Is shipping safe?
Can I choose the pick-up date?
Can I track the shipment?
What if the package is lost or damaged?
Tax informationfor Sellers
Which platforms and activities are concerned?
What information shall we collect from you and share with the tax administration?
What does this mean for you as a Reportable Seller?
Why do you ask for my Tax Identification Number (TIN)?
Warrantyand servicing
What does The Watch Keepers warranty cover?
What is not covered by the warranty?
Is The Watch Keepers warranty the same as the Audemars Piguet warranty?
Can I send my CPO watch to any Audemars Piguet Service Centre?
How do I submit a warranty claim?
Helpand support
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